Our Policies, Terms & Conditions

OFFICE TIME AND CHECK IN/ OUT TIME

Office Hour: 8AM-10PM
Check in time: 2PM-10PM.
Check out time: 8:00AM-11AM.

The late check-in is not available. Failed to show up before 10PM will result in no refund

CHECK-IN POLICY

A valid credit card (not debit card) and ID of cardholder is required upon check in. if you cannot provide a proper credit card, the damage deposit of NZD 200 is required on arrival. This will be collected by debit card or cash. You should be reimbursed within 7 days of check-out in the case of debit card. Your deposit will be refunded in full, subject to an inspection of the property. If you are unable to present the ID of cardholder, we are unable to accommodate and no refund would be given.

ROOM SERVICE

Daily room service time will from 10AM to 2PM, we can only provide fresh towels out of this time period, our room services including make beds, replace towels, re-stocking of amenities and emptying of rubbish bins, excluding wash dishes, cleaning liquid is available in every room. (In the cupboard under the sink).

PAYMENT & CANCELLATION POLICY

Please be aware that for all the no-refund booking the guest will be charged a prepayment of the total price & the guest will be charged the total price if cancelled anytime.

We require 48 hours’ notice for the cancellation of a reservation. Failure to not show will be deemed as a cancellation and charges will apply. Any change to a confirmed reservation on, or within 48 hours of your arrival may incur a charge.
Group bookings require a 30% non-refundable deposit at the time of confirmation, the cancellation period will be 45 days in advance.

A $200 bond need to be processed if no valid credit card on arrival (no Debit/EFTPOS/GEM card).

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